Mattress Guarantee & Warranty Explained

We are often asked what the difference is between the mattress guarantee and warranty? In short, the guarantee will offer a replacement or repair free of charge but within the warranty period it will come at a cost, depending on how long you have had the mattress or bed set

Guarantee Explained

During the guarantee period, which is usually between 1 – 3 years, any manufacturing defects will be rectified at the expense of the supplier. These defects will include sagging, issues with the spring systems, poor workmanship, etc. If, after assessment of the mattress, the manufacturer finds that the issues are due to a manufacturing fault, they will repair or replace your mattress at no charge to you.

Mattress Warranty Explained

If you experience any problems with your bed during the warranty period, it will be assessed by the supplier’s representative, and then repaired or replaced if needed. You will, however be liable to pay a portion of the repair/replacement cost, which will be proportionate to the number of years you have had the product.

Each manufacturer calculates the amount due by you differently.

Factors to Keep in Mind

• Always make sure to purchase a waterproof mattress protector with your new mattress to avoid any stains on your mattress. If you should have any problems with your mattress, your guarantee and warranty will be void if there are any visible stains on your mattress.
• Remember to rotate or flip your mattress regularly according to the manufacturer’s instructions
• Do not use any harsh cleaning products on your mattress as this can damage the foam in your mattress.
• If you purchase a mattress only, make sure that you have an appropriate base for your specific type of mattress. If the base you use is not suitable to the type of mattress you buy, your guarantee and warranty will also be affected.
• Do not remove any labels from your mattress.
• Remember to keep your invoice from the retailer where you purchased the mattress or bed set from.